Returns & exchanges
We want you to love your outfit. Here's what you can return and how.
Standard sizes
- You can return standard-size items within 14 days of delivery. Please tell us within 14 days and send the item back within 14 days of telling us.
- Items must be unworn, unwashed and unaltered, with all tags and the original packaging.
- You pay the cost of sending the item back, unless it is faulty or we sent the wrong item. We recommend a tracked service, as the item is your responsibility until it reaches us.
- Once we receive and check the return, we refund the price of the item and the original standard delivery charge within 14 days, to your original payment method. Bank transfer payments are refunded by bank transfer.
Exchanges
Need a different size or colour? Contact us with your order number. If it's in stock we'll send the new item once the original is on its way back. Otherwise we refund the return and you can place a new order.
Custom-made and altered items
Outfits made to your measurements, or changed for you (for example a different colour, neckline or length), are made just for you, so they are final sale and can't be returned for a change of mind. Under UK consumer law, made-to-measure and personalised goods are exempt from the 14-day cancellation right. Our size & fit promise still applies.
Unstitched fabric
Unstitched fabric can be returned within 14 days of delivery if it has not been cut, washed or used, on the same terms as standard sizes.
Faulty or wrong items
If something arrives damaged, faulty or not what you ordered, please send us photos within 14 days of delivery. We'll repair, replace or refund it, and pay the return postage. This doesn't affect your legal rights.
How to start a return
Contact us with your order number and what you'd like to return. We'll reply with the return address and next steps. Please don't send items back without contacting us first.