Frequently asked questions
Can't find your answer? Message us on WhatsApp or use the contact form.
Care
How do I care for embroidered outfits?
Dry clean only. Store folded in a muslin bag away from damp, and steam from the reverse side.
Delivery
How long will my outfit take?
Made-to-order standard sizes usually arrive in 4–6 weeks, custom measurements in 5–7 weeks, and ready-to-ship or unstitched items within about a week. Each product page shows its own estimate.
Will I pay customs duties?
For the UK and US, no: duties and taxes are included and paid by us. Other countries may be charged by local customs on delivery.
Orders
Will I see my outfit before it ships?
Yes. We send photos of your finished outfit for your approval. You can approve them or ask for a change from your order page.
Payments
How can I pay?
Cards, Apple Pay and Google Pay through Stripe. The full amount is paid when you order.
Returns
Can I return a custom-made outfit?
Custom-made and altered items are final sale unless we made a mistake. Standard sizes can be returned within 14 days, unworn with tags.
Sizing
Which size should I choose?
Use the size guide on each product page. If you're between sizes, choose custom measurements or message us on WhatsApp.
How do custom measurements work?
Enter your measurements on the product page (in inches or centimetres). We check every set before cutting and contact you if anything looks unusual. You can save them to your account for next time.
Can I change the colour, sleeves or neckline?
Yes. Choose the sleeves and neckline on the product page, or book a video fitting to discuss bigger changes.